Fastest route: email ActiveFitnessHelp@activefitnessnutrition.com with the phone you use (iPhone or Android) and what you expected to happen.
Common questions
Restore a purchase.
Open Settings in the app, then Restore Purchases, while signed in with the same App Store or Google Play account you bought with.
Cancel a subscription.
In your App Store or Google Play account, under Subscriptions. Cancelling stops the next renewal; the plan stays active until the end of the paid period.
Bought on the website?
Cancel from the link in your purchase email, or email us. Refunds: see Refunds and cancelling.
Change pounds and kilograms.
Settings, then Change Workout Units.
Set macro goals and meals.
Settings, then Macro Settings. Targets are in grams, with a separate rest-day set on the paid plan.
A barcode did not scan.
Coverage works best in the U.S.; search the food by name instead, or add it as a custom food.
Lost streak.
Buy it back within 3 days from the Dashboard. The paid plan restores one for free every 7 days.
Where is my data?
Workouts, meals and weight are saved on your phone. Your account, goals and streak are kept with your sign-in. Deleting the app deletes the logs on that phone, unless you backed them up.
Moving to a new phone.
On the old phone: Settings, then Switching to a New Phone, then Back Up Now. On the new phone, sign in with the same account, open the same screen and tap Load to This Phone. Backups are free; the app keeps your 5 newest.
Delete my account and data.
See Delete account data, or email us and we delete the account for you within 7 days.
Something else
Bugs, wrong numbers, ideas: email ActiveFitnessHelp@activefitnessnutrition.com. Screenshots help. Every message gets read by the person who built the app.