Bought in the App
You paid through the App Store or Google Play.
- Cancel: in your App Store or Google Play account, under Subscriptions. Deleting the app or your account doesn't cancel a subscription. The paid plan stays active until the end of the period you paid for.
- Refunds: Apple and Google decide refunds for purchases made through them, so ask them first: on iPhone at reportaproblem.apple.com, on Android in Google Play. If something went wrong with the app, email us as well.
Bought on This Website
You paid by card on activefitnessnutrition.com. The seller is Active Fitness and Nutrition by Samuel LLC, and Stripe processes the payment.
- Cancel any time, online: open the link in your purchase email, or email us. Cancelling stops the next renewal, and you keep access until the end of the period you paid for.
- Refunds: email us and we refund your payment, for any reason. The refund goes back to the card you paid with; your bank can take 5 to 10 business days to show it. Accounts that buy and refund again and again may be refused.
- Free trials: if a plan includes a free trial, the checkout and your confirmation email show when the trial ends and what you will pay. Cancel before it ends and you pay nothing.
- Renewals: subscriptions renew automatically at the price shown at checkout until you cancel. We email you before a yearly plan renews, and a few days before a free trial ends.
Contact
ActiveFitnessHelp@activefitnessnutrition.com. Tell us the email you bought with. We usually answer within two days.